Refund & Returns Policy
Last updated July 2026
Because our products are sensitive research materials, we maintain a limited return policy to protect product integrity. Please review this policy before placing an order.
Damaged or incorrect orders
If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. Approved claims are eligible for a one-time replacement or refund at our discretion.
Non-returnable items
- Products whose seal has been opened or that have been reconstituted.
- Products damaged through improper storage or handling after delivery.
- Orders where a claim is submitted after the 7-day window.
How to submit a claim
Email research@star-labs.co with your order number and supporting photos. We review each claim individually and will respond with next steps. Claims are limited to one replacement per order.
Refund processing
Approved refunds are issued to the original payment method. Processing time depends on the payment provider. We are not responsible for product misuse or for loss resulting from improper storage after delivery.
All products are sold strictly for laboratory research use only. They are NOT for human or animal consumption, and are not drugs, foods, cosmetics, or medical devices. Products are not intended to diagnose, treat, cure, or prevent any disease. Purchasers must be qualified researchers or institutions and assume full responsibility for safe handling, storage, and lawful use.